St Anne's: 01202 425642 | Stour Road: 01202 481160 | Care at Home: 01202 159344

Complaints and Policies

Please find on this page a range of policy documents that may be of help or interest to you. We run a transparent service and therefore want to be able to offer you as much insight and openness about the operating procedures at WCN Care.

Compliments and Complaints

We appreciate feedback good or bad.

If you are not happy, we would like to hear about it

At WCN Care Group care homes we do everything we can to make sure our residents get the best possible care, but occasionally we get things wrong. If you have a concern or a complaint, we want to resolve it quickly and simply.

 If you are unhappy about any aspect of the services we provide, please talk to us. By talking to the member of staff you usually deal with, or the home manager, we can often clear up any issues quickly and agree with you what to do next.

If it is not possible to sort out your concern in this way and you wish to make a formal complaint about a WCN Care Group care home, the leaflet below explains how to do it.

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